The measure we have taken to resolve this is to first get a current instruction set from them with build numbers of the BSP, etc. What we received from them is an apology on this, but that is not enough. This time, they took the wrong BSP with the Sleep-Wake issue, compiled our OS and installed it. It is their job to compile the OS again with the BSP and install it on the device. Once we, as OEM, finalize the OS, we share it with the Manufacturer. I shared this information with Andy from Notion Ink Hacks: we had to call back many of the devices (packed and on the way to their owner’s addresses) to re-install the OS with the Sleep-Wake bug fixed. You all SHOULD receive an email from them between today and EOD tomorrow with your tracking numbers. Speaking as of now, every single product has been shipped from the factory and is with the shipping partner. Second, to make sure that the set up works perfectly on the assembly line plus changes which can allow for the screen guards to be applied for you while in production (only the last batch will have it though) and third, to share with you a complete analysis on what is preventing us to deliver on time. First, to make sure that before you read this blog, every single product ever ordered is shipped.
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